Refund policy

Misprints, damage and wrong items

Every Grinkly item is printed to order just for you. If your order arrives damaged, defective, printed incorrectly, or isn't what you ordered, email admin@grinkly.com within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or give you a full refund, your choice. You don't need to send the item back.

Change of mind and sizing

Because each item is made to order, we can't accept returns or exchanges for change of mind or for ordering the wrong size. Please check the size chart on the product page before you order.

Changing or cancelling an order

Need to change your size, color or address, or cancel? Email us as soon as possible. Once your order goes into production we can no longer change or cancel it.

Lost or stuck packages

If your tracking hasn't updated for 7 days, or your package is marked delivered but you can't find it, contact us and we'll help sort it out with the carrier, and reship if needed.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it.

Questions? Email admin@grinkly.com.